Privacy Policy
Last Updated:
Silvestre Tile & Stone Inc. ("Silvestre Tile," "we," "our," or "us") values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, request an estimate, or communicate with us by phone, email, or text message.
Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Property address
- Project details
- Photos you provide
- Communication history
- Any other information you voluntarily submit
How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule appointments
- Provide estimates
- Perform contracted services
- Send appointment reminders
- Send project updates
- Send invoices and payment reminders
- Provide customer support
- Improve our services
SMS Communications
If you provide your mobile phone number, you consent to receive text messages from Silvestre Tile & Stone Inc. regarding:
- Appointment confirmations
- Appointment reminders
- Estimate updates
- Project updates
- Customer support
- Billing notifications
Message frequency varies depending on your project.
Message and data rates may apply.
For assistance, reply HELP or contact us directly.
You may opt out of receiving text messages at any time by replying STOP to any message.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third-party providers that help us operate our business, including:
- Scheduling software
- Payment processors
- Customer communication platforms
- Marketing service providers
These providers are required to protect your information.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of your information (where legally permitted)
Please contact us using the information below.
Contact Information
Silvestre Tile & Stone Inc.
Website: https://www.silvestretile.co
Phone: 774-487-9846
Email: contact@silvestretile.co
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.